Privacy Policy

1. Information We Collect

We collect the following types of personal information when you choose to provide it to us:

• Name
• Phone number
• Email address
• Service address or property location
• Information you submit through contact forms or quote requests
• Communications with us by phone, text message, or email
• Website usage data collected automatically through Google Analytics, including pages viewed, time on site, referring source, approximate location based on IP address, device type, and browser type

We do not knowingly collect sensitive personal data such as Social Security numbers, financial account information, government identification numbers, racial or ethnic origin, religious beliefs, health information, sexual orientation, or precise geolocation data. Please do not send us this type of information.

2. How Information Is Collected

We collect personal information through the following methods:

• Contact forms and quote request forms submitted through our website
• Direct phone calls to our business
• SMS text message communications
• Email correspondence
• Automatic analytics tracking when you browse our website

3. How We Use Information

We use the personal information we collect for the following purposes:

• Respond to inquiries and questions you submit
• Provide quotes and schedule landscaping services
• Communicate about ongoing service, scheduling, and project details
• Customer support and follow up
• Send SMS communications, including service related messages and, with your consent, marketing or promotional messages
• Improve our website performance and understand how visitors interact with our content
• Comply with legal obligations under North Carolina and federal law

4. SMS Communications and A2P Compliance

If you provide your phone number and consent to receive text messages from us, the following terms apply:

• SMS consent is not a condition of purchasing any service from us
• You may receive both service related messages (such as appointment confirmations, scheduling updates, and quote responses) and marketing or promotional messages
• To opt out of SMS messages, reply STOP at any time
• For help, reply HELP or contact us at (336) 689-1171
• Message frequency varies based on your inquiries and our communications
• Message and data rates may apply depending on your wireless carrier
• Mobile carriers are not liable for delayed or undelivered messages
• We never sell, rent, or share your phone number or SMS consent with third parties for marketing purposes

5. Data Sharing

We do not sell, rent, or trade your personal information. We share information only in the limited circumstances described below:

• With service providers who help us operate our business, including Webflow (website hosting), GoHighLevel (customer communication and CRM), and Google Analytics (website analytics)
• These service providers are required to safeguard your information and may only use it for the purposes of providing services to us
• When required by law, subpoena, court order, or to comply with a lawful request from a government authority
• To protect the rights, safety, or property of our business, our customers, or the public

Phone numbers collected through our website and SMS consent are never sold, rented, or shared with third parties for marketing purposes under any circumstances.

6. Cookies and Analytics

Our website uses cookies and similar tracking technologies for essential and analytics purposes only.

We use Google Analytics to understand how visitors use our website. Google Analytics collects information such as pages visited, time spent on each page, referring website, approximate geographic location based on IP address, and device and browser information. This information helps us improve site performance and user experience.

We do not use our website for advertising, retargeting, cross-site behavioral advertising, or remarketing of any kind. You can control cookie preferences through your browser settings. Disabling cookies may affect how the website functions.

7. Data Security

We take the security of your personal information seriously. In compliance with the North Carolina Identity Theft Protection Act (N.C. Gen. Stat. Section 75 Article 2A), we maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

When personal information is no longer needed, we follow reasonable disposal practices including secure shredding of paper records and secure deletion of electronic records, consistent with N.C. Gen. Stat. Section 75-64.

Despite these efforts, no method of transmission over the internet or electronic storage is 100 percent secure. We cannot guarantee absolute security of any information you submit.

If a security breach involving your personal information occurs, we will notify affected North Carolina residents and the North Carolina Attorney General's Consumer Protection Division as required under N.C. Gen. Stat. Section 75-65.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to provide our services, to communicate with you, to comply with legal and tax obligations, to resolve disputes, and to enforce our agreements. When information is no longer needed, we securely dispose of it in accordance with North Carolina law.

9. Your Privacy Rights

Depending on your state of residence and applicable law, you may have the following rights regarding your personal information:

• Access: Request to know what personal information we have collected about you
• Correction: Request that we correct inaccurate or incomplete personal information
• Deletion: Request that we delete your personal information, where legally permitted and not required for ongoing services or legal compliance
• Opt out of SMS: Reply STOP to any text message at any time
• Opt out of analytics: Use browser settings or Google Analytics opt out tools to limit data collection

North Carolina residents: North Carolina does not currently have a comprehensive consumer privacy law in effect. However, you are protected under the North Carolina Identity Theft Protection Act, the North Carolina Unfair and Deceptive Trade Practices Act (N.C. Gen. Stat. Section 75-1.1), and federal laws including the Telephone Consumer Protection Act, the CAN-SPAM Act, and the Children's Online Privacy Protection Act. We honor reasonable requests from North Carolina residents to access, correct, or delete their personal information.

To exercise any of these rights, contact us using the information in Section 13 below. We will respond to verified requests within a reasonable time frame.

10. Third Party Links

Our website may contain links to third party websites, including social media platforms and our service providers. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of third party sites and encourage you to review their privacy policies before providing any information.

11. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it. This policy is consistent with the federal Children's Online Privacy Protection Act (COPPA).

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Red Clay Landscapers LLC
Email: redclaylandscapers@gmail.com
Phone: (336) 689-1171